Senior Reservationist
Core
Establish and maintain an efficient central reservations function for luxury safari lodges, overseeing daily booking activity and supporting a Reservations and Sales Consultant.
Role type
Senior Reservationist (Luxury Safari Lodges)
Builds
Booking confirmations and guest handovers for luxury lodge properties
Domain
Hospitality / Luxury Safari Tourism
Required skills
Reservations expertise, Sales ability, Team leadership, Quotation calculation, Commission calculation, Financial record keeping, Operational record keeping, Workload prioritization, Reporting
Preferred skills
Luxury safari lodge experience, Central reservations environment experience
Technologies
Reservations systems
Responsibilities
Manage direct, travel agent, and DMC enquiries from quotation to booking confirmation; Maintain accurate rates, availability, and guest information; Calculate quotations, commissions, deposits, and outstanding balances; Manage provisional bookings, follow-ups, amendments, and cancellations; Coordinate with lodge teams for guest handovers; Guide and support the reservations team; Provide regular reporting on booking activity and sales performance.