Technicien support utilisateur (H/F)
Core
Provide Level 1 and 2 technical support to users in an industrial construction company, ensuring IT service continuity.
Role type
IT Support Technician (Level 1/2)
Builds
Desktop workstations, user accounts, and IT equipment deployments for an industrial client.
Domain
IT Support / Industrial Construction
Required skills
Windows environment management, Active Directory, Microsoft 365, network basics (TCP/IP, DNS, DHCP, Wi-Fi), ticketing tools (GLPI, ServiceNow), hardware/software troubleshooting
Preferred skills
Technical English
Responsibilities
Diagnose and resolve hardware and software incidents, install and configure workstations, manage user accounts and access rights, participate in IT equipment deployment, track incidents via ticketing system, document procedures and interventions
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