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COMPLAINT MANAGEMENT BUSINESS UNIT MANAGER

Benito Juárez, Ciudad de México💼 Full-time🗓 2026-09-24 → 2026-09-25

Core

Oversee the Failure Analysis Lab and Complaint Handling team, ensuring all product complaints are processed and investigated according to company procedures and global regulations.

Role type

Senior manager, customer/commercial quality

Builds

Compliance with worldwide quality standards and regulatory reporting

Domain

Medical device manufacturing (MedTech)

Deliverable

dashboards & analysis

Required skills

Failure analysis, global complaint handling system management, multi-regional project team leadership, regulatory compliance, data entry accuracy, metrics reporting

Preferred skills

Bilingual English/Spanish, international experience

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