Customer Service Representative Logistics Tilburg
Core
Act as the primary point of contact for customers to ensure smooth logistics processes, combining customer interaction with process monitoring and administration.
Role type
Customer Service Representative (Logistics)
Builds
Logistics service provider supporting warehousing, order fulfilment, and transport coordination
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Logistics administrative processes, order flow coordination, incident management, SLA monitoring, reporting, planning and prioritization
Preferred skills
Process improvement initiatives, stakeholder collaboration, knowledge sharing
Technologies
Logistics administrative systems
Responsibilities
Coordinating inbound and outbound order flows, handling customer questions and complaints, monitoring issue resolution, identifying operational issues for improvement, preparing reports and invoicing information, supporting customer meetings
Seniority
Junior to Mid-level, hands-on IC
