Submission Officer
Core
Frontline operations role handling passport and visa application intake, document verification, biometrics capture, and customer service at application centers.
Role type
Frontline Operations Officer (Visa & Passport Services)
Builds
Passport and visa processing workflows, biometric data capture, and customer service interactions
Domain
Government services, immigration, and e-governance
Required skills
Document scrutiny, biometrics capture, cash handling, CRM data entry, customer query resolution, logistics coordination, compliance adherence
Preferred skills
Value-added service promotion, feedback collection, shift flexibility
Technologies
CRM systems, POS terminals, biometric scanners
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