Senior/ Service Coordinator
Core
Coordinate indoor operations, customer service inquiries, and service request scheduling to ensure timely completion and customer satisfaction.
Role type
Senior Service Coordinator
Builds
Service delivery workflows and customer support processes
Domain
Facilities/Service Operations
Deliverable
client delivery
Required skills
Customer inquiry management, Quotation generation, Job Order Processing, Vendor coordination, Service scheduling, Record keeping, Process improvement, Purchase requisition handling, Travel booking, Material preparation
Preferred skills
NetSuite
Responsibilities
Attend to customer enquiries and complaints, Generate quotations and process job orders, Schedule and prioritize service requests, Liaise with field engineers and subcontractors, Maintain service records and customer feedback, Monitor recurring issues and propose improvements, Prepare purchase requisitions and shipping forms, Handle equipment warranty claims, Coordinate schedules for service personnel
Seniority
Mid-level, hands-on coordinator