Callcentre
Core
Handle inbound and outbound customer calls, resolve inquiries, and update customer records.
Role type
Customer service agent
Builds
Customer support interactions
Domain
Customer service
Deliverable
client delivery
Required skills
Verbal communication, written communication, multitasking, problem-solving, computer applications proficiency
Responsibilities
Handle inbound and outbound customer calls professionally, Record accurate information and update customer records, Resolve customer inquiries and provide solutions, Escalate complex issues to relevant departments, Meet daily productivity and quality targets
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