Customer Support Executive
Core
Manage incoming customer inquiries for a dance academy via centralized messaging platforms, handling class schedules, enrollments, fees, and policies.
Role type
Customer Support Executive
Builds
Customer service interactions and administrative handovers for a dance academy
Domain
Education / Dance Academy
Deliverable
client delivery
Required skills
Chat-based customer support, multi-channel inquiry management, SLA adherence, written English communication, system administration, inquiry prioritization, escalation handling
Preferred skills
Dance or performing arts background, familiarity with Respond.io and iClassPro
Technologies
Respond.io, Google Workspace, iClassPro
Responsibilities
Monitor and manage multi-channel inquiries via Respond.io; Maintain target SLAs for first response and resolution; Provide accurate details on trial classes, fees, and policies; Execute administrative tasks in studio management systems; Identify and prioritize time-sensitive leads; Route complex operational issues to managers
