Customer Service Agent | Onsite: Umhlanga
Core
Provide professional, efficient, and customer-focused support across various communication channels to resolve enquiries, complaints, and service requests.
Role type
Customer Service Agent
Builds
Customer satisfaction and operational efficiency for clients
Domain
Contact center / Customer support
Deliverable
client delivery
Required skills
Verbal and written communication, Active listening, Problem-solving, Attention to detail, Computer literacy, Time management
Preferred skills
BPO experience, International customer service experience, Experience handling inbound interactions
Responsibilities
Respond to customer enquiries via calls, emails, and chat; Handle customer complaints and escalations; Investigate queries and identify resolutions; Accurately capture and update customer information on systems; Meet productivity, quality, and attendance targets.
Seniority
Entry-level to Junior
