Product Support Operations Representative
Core
Dealer-facing operations role enhancing parts and service capabilities to support new and used product sales.
Role type
Product Support Operations Representative (Dealer Operations)
Builds
Dealer service excellence, distribution capabilities, and business growth for Caterpillar products.
Domain
Construction and mining equipment / Industrial machinery
Deliverable
product features
Required skills
Project management, consulting, change management, data analysis, business planning, performance gap analysis, negotiation
Preferred skills
Field assignments, engineering/product support, dealer-facing experience
Responsibilities
Lead initiatives to elevate dealer capabilities and profitability; Support implementation of service commitments; Liaise with dealers to solve customer challenges; Assist dealers in business planning and facility/tooling recommendations; Counsel dealers on human performance improvement; Support rollout of new products and services.
Seniority
Individual Contributor, operational level
