Customer Operations Manager
Core
Manage customer-facing licensing solutions, transactional support for Field sellers, and operational processes for Microsoft Enterprise Direct Services customers.
Role type
Senior IC Customer Operations Manager
Builds
Compliant customer contracts, accurate invoices, and streamlined operational processes for Enterprise customers.
Domain
Technology / Enterprise Software Sales Operations
Required skills
Contract validation, Order management, Pipeline management, Billing execution, Credit approval, Customer service leadership, Process optimization, Stakeholder management, Financial compliance, Data-driven decision making
Preferred skills
Microsoft Volume Licensing expertise, Complex proposal evaluation, Escalation management, Evening shift adaptability
Technologies
Microsoft Volume Licensing tools, CRM systems, Financial reporting platforms
Responsibilities
Validate and execute agreements and post-sales lifecycle transactions; Manage critical deal lists and pipeline alignment; Ensure accurate and compliant order/invoice approval and dispatch; Serve as primary point of contact for operational customer service inquiries; Oversee daily operations of the customer service team; Drive process consistency and operational excellence; Act as a trusted advisor on operational processes.
Seniority
Senior, hands-on IC