Business Support Senior Assoc.
Core
Front-line customer service associate handling product inquiries, claims, and policy information via chat and email for insurance clients.
Role type
Senior Customer Service Associate (Chat/Email)
Builds
Customer support interactions and service resolution for insurance policyholders and agents
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Chat support, email communication, CRM navigation, MS Office, Salesforce, attention to detail, multitasking, typing speed 35 wpm
Preferred skills
Life insurance and annuity policy knowledge, claims handling experience
Responsibilities
Responding to customer inquiries via chat and email, processing and logging interactions into CRM, escalating issues to relevant departments, maintaining product knowledge, coordinating training for new members
Seniority
Senior, hands-on IC
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