Graduate Trainee
Core
Administrative support for the Managed Services Client Service Desk team, focusing on coordinating service requests, logging client requests, and maintaining documentation for incident resolution.
Role type
Entry-level administrative support specialist
Builds
Operational efficiency of the client service desk function
Domain
IT Managed Services / Call Centre
Deliverable
dashboards & analysis
Required skills
Ticket logging and validation, Escalation procedure adherence, Documentation maintenance, Stakeholder interaction, Attention to detail, Verbal and written communication
Preferred skills
Methodical approach to problem resolution, Ability to work in 24X7 shift structures
Technologies
Ticketing systems (implied)
Responsibilities
Coordinate service requests, Validate and log client requests, Ensure correct escalation procedures, Maintain client and ticket documentation, Assist with request categorization and prioritization
Seniority
Entry-level
