French Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Provide world-class customer support and tailored solutions to French-speaking clients in a fast-paced Customer Support Services environment.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support services and user assistance workflows
Domain
Customer Support Services
Deliverable
client delivery
Required skills
Native or fluent French (spoken and written), problem-solving, proactive customer-centric mindset, CRM tool usage
Preferred skills
Prior experience in client-facing or support-driven roles
Responsibilities
Deliver exceptional support to French-speaking clients, identify customer needs and offer tailored solutions, maintain deep product knowledge to advise end-users, collaborate with cross-functional teams to streamline service processes, utilize internal CRM tools to track interactions and manage service cases, achieve individual and team-based KPIs including response time and customer satisfaction metrics, contribute to continuous improvement of service delivery workflows
Seniority
Individual Contributor
