German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
Core
Provide high-level B2B consultative support and resolve complex inquiries for German-speaking corporate clients in the customer support services sector.
Role type
B2B Solutions Consultant (Customer Support)
Builds
Customer support services for German-speaking corporate clients
Domain
BPO / Customer Support Services
Deliverable
client delivery
Required skills
German (native or fluent), B2B customer support experience, CRM tool proficiency, cross-functional collaboration, product knowledge retention
Preferred skills
Relocation to Sofia, adaptability to new software platforms
Responsibilities
Provide consultative support to German-speaking corporate clients, resolve complex inquiries, maintain stakeholder relationships, log and track client interactions in CRM, collaborate on service delivery processes, identify service improvement opportunities
Seniority
Individual Contributor