Customer Service Specialist
Core
Handling and analyzing customer inquiries and complaints to drive service quality and customer satisfaction.
Role type
Customer Service Specialist
Builds
Service quality improvements and customer satisfaction metrics
Domain
Manufacturing / Customer Service
Deliverable
dashboards & analysis
Required skills
Complaint handling, Process improvement, Analytical thinking, Problem-solving, Leadership
Preferred skills
Passion for quality, Structured approach
Responsibilities
Analyzing customer inquiries and complaints, Developing structural solutions, Coordinating with internal departments
Seniority
Mid-level, hands-on IC
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