Agente de Atendimento ao Cliente (Português Nativo)
Core
Handle customer inquiries and claims for the Portuguese market, applying sales and retention techniques to ensure exceptional service.
Role type
Customer service agent (insurance)
Builds
Customer support and claims resolution for domestic appliance insurance
Domain
Insurance
Deliverable
client delivery
Required skills
Portuguese (native), customer service experience, problem-solving, cross-selling, claims management
Preferred skills
Empathy, digital tools proficiency, multilingual communication
Responsibilities
Answer customer and partner inquiries via phone and email, resolve policy and claim issues, manage end-to-end claims, apply cross-selling and retention techniques
Seniority
Entry-level to Mid-level, hands-on IC
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