Senior Reservationist
Core
Managing central reservations for two luxury safari lodges, handling bookings from quotation to confirmation, and leading a small reservations team.
Role type
Senior reservations manager (hospitality)
Builds
Booking confirmations and guest handovers for luxury safari properties
Domain
Luxury hospitality / Safari tourism
Required skills
Reservations system expertise, commercial awareness, quotation and commission calculation, team leadership, financial record keeping, booking management
Preferred skills
Experience in luxury safari lodges or central reservations environments
Responsibilities
Manage direct, travel agent, and DMC enquiries; maintain accurate rates and booking records; calculate quotations and balances; manage provisional bookings and cancellations; coordinate guest handovers; guide and support the reservations team; provide reporting on booking activity and sales performance