Fashion Support Consultant - (Italian speaking) - Onsite - GS02
Core
Handle incoming customer calls, emails, and chats for fashion brands to resolve demands and maintain service levels.
Role type
Customer Support Agent
Builds
Customer support services for fashion retail brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Italian (native), English (fluent), IT platform knowledge, SLA adherence, call management, problem-solving
Responsibilities
Answer customer inquiries via phone/email/chat, log call details in management systems, escalate issues to mentors, ensure contractual SLA compliance, cover for absent agents, attend team meetings
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