Hungarian Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Act as the primary point of contact for Hungarian-speaking clients, resolving complex inquiries via phone, email, and live chat to ensure prompt and accurate service delivery.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support services for Hungarian-speaking clients
Domain
BPO and customer support services
Deliverable
client delivery
Required skills
Native or fluent Hungarian (spoken and written), English proficiency, problem-solving, CRM documentation
Preferred skills
Previous experience in customer support services or client-facing environments
Responsibilities
Resolve complex inquiries through various support channels, maintain high levels of customer satisfaction, collaborate with cross-functional teams to escalate issues, analyze customer feedback to drive continuous improvement, meet and exceed performance metrics and KPIs, document all interactions accurately within the CRM database