Jefe/a de recepción - (Málaga)
Core
Coordinate, supervise, and ensure the correct functioning of the hotel reception department, guaranteeing excellent customer service from arrival to departure.
Role type
Reception Department Manager
Builds
Front desk operations, guest check-in/out, billing, and room allocation
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Team management, conflict resolution, decision making, PMS systems, cash handling, shift planning, overbooking management, customer satisfaction analysis
Preferred skills
Tourism or Hotel Management degree, high-level English, other languages
Responsibilities
Organize and supervise the reception team, manage check-in/check-out and stay services, control reservation and billing procedures, resolve customer complaints personally, coordinate with other departments, plan staff shifts and vacations, verify daily cash closing and audits, monitor customer satisfaction and online reputation, manage overbooking and room distribution, ensure service standards and staff image/attitude.
Seniority
Mid-level, hands-on manager