Customer Support Executive
Core
Direct connection between customers and the company, identifying problems and finding appropriate solutions for merchant escalated cases.
Role type
Customer Support Executive
Builds
Resolves merchant concerns and escalates issues to internal stakeholders
Domain
B2B technology / Food service management
Deliverable
client delivery
Required skills
Problem identification, Critical thinking, Resourcefulness, Proactivity, Written communication, MS Office
Preferred skills
Merchant Helpdesk experience, Customer Experience experience
Responsibilities
Handle merchant escalated cases daily, Work with internal stakeholders to extract resolutions, Identify opportunities for process improvement, Connect with merchants via phone or non-voice channels, Escalate issues to the next level as needed
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