Guest Relations Specialist
Core
Provide high-quality customer service and administrative support as the face of The Executive Centre for in-house and external clients.
Role type
Guest Relations Specialist / Front Desk Associate
Builds
Office operations, client check-in/out processes, meeting arrangements, and administrative workflows
Domain
Hospitality / Business Services
Deliverable
product features
Required skills
Customer service, interpersonal communication, telephone etiquette, secretarial tasks, Microsoft Office (Word, Excel, PowerPoint), up-selling, cross-selling, time management
Preferred skills
Multilingualism, ability to work under pressure, flexibility with overtime
Responsibilities
Handle all telephone calls and guest inquiries professionally, manage office unit and PABX system, coordinate conference room bookings and refreshments, perform client check-in and check-out, handle mail and courier services, conduct up-selling and cross-selling to maximize revenue, maintain service standards and handle complaints
Seniority
Entry to Mid-level, hands-on IC