Customer Relationship Management Executive
Core
Manage customer communication, calls, ticketing, and day-to-day CRM operations to resolve customer queries and maintain records.
Role type
CRM Executive (Customer Support)
Builds
Customer support workflows and ticket resolution processes
Domain
Retail / E-commerce
Deliverable
dashboards & analysis
Required skills
Inbound/outbound call handling, ticket management, order/delivery/refund query resolution, CRM tool usage, data tracking, internal coordination, issue escalation, feedback identification
Preferred skills
Zoho, Verifast, Excel/Google Sheets
Responsibilities
Handle inbound & outbound customer calls, manage and track customer tickets, handle queries related to orders and returns, follow up on pending tickets, coordinate with internal teams, maintain accurate CRM records, escalate complex issues, identify recurring customer issues
Seniority
Junior, 1–3 years experience
