Customer Service Representative
Core
Respond to customer inquiries via phone, email, chat, and support channels to resolve issues and provide product/service information.
Role type
Entry-level Customer Service Representative
Builds
Customer support workflows and positive customer experiences
Domain
Customer Experience / General Business
Deliverable
client delivery
Required skills
Written and verbal communication, problem-solving, empathy, listening, organization, time management, ticket management, CRM usage, basic technical troubleshooting
Preferred skills
Familiarity with Zendesk, Freshdesk, or Intercom, knowledge of web applications, experience with AI-powered support tools
Responsibilities
Responding to customer inquiries through phone, email, chat, and support channels; Providing accurate information about products, services, processes, and policies; Troubleshooting basic product, account, and service-related issues; Creating, updating, and managing customer support tickets; Escalating complex issues to the appropriate internal teams; Monitoring customer satisfaction and support performance metrics; Collecting customer feedback and sharing recurring issues with internal teams; Supporting FAQs, knowledge bases, and customer support documentation
Seniority
Entry-level, 0-2 years experience
