Assistant SAV
Core
Support the After-Sales Service (SAV) team by processing, tracking, and resolving customer claims, repairs, and warranty requests for industrial products.
Role type
Junior-to-mid level After-Sales Service Assistant (SAV)
Builds
Customer support workflows and product repair/guarantee processes
Domain
Industrial manufacturing / After-Sales Service
Deliverable
client delivery
Required skills
Claims and warranty processing, technical documentation in multiple languages, CRM and database management, logistics coordination, administrative documentation, process improvement analysis, multi-tasking, internal stakeholder coordination
Preferred skills
SAP, Salesforce, Swiss German
Responsibilities
Receive and log repair/claim items in internal systems, handle customer inquiries via phone/email in French, German, and English, write technical explanations and refusal letters for clients, analyze claims against product specs and history, coordinate with technical SAV teams and internal departments, generate administrative documents (invoices, estimates), manage return logistics for defective items, coordinate shipping of repaired/replacement items, maintain daily coordination with Customer Service, Quality, Production, and Sales, ensure accurate data entry for traceability and statistics, update customer databases in CRM, identify recurring issues to improve processes, manage daily priorities and adhere to internal procedures
Seniority
Mid-level, hands-on IC