Sachbearbeiter:in Dispatching 80% - 100%
Core
Central dispatch coordinator ensuring smooth information flow between customers, sales, and service teams while coordinating technician deployments across Switzerland.
Role type
Dispatch Coordinator (Customer Support)
Builds
Service technician deployments, maintenance orders, and customer service operations for IMAGING, AUTOMATION, and LIFE SCIENCE technologies.
Domain
Industrial technology (IMAGING, AUTOMATION, LIFE SCIENCE) / Customer Support
Deliverable
client delivery
Required skills
Customer service experience, dispatching experience, multilingual communication (German, French, English), MS Office 365 proficiency, ERP system experience (Navision preferred), administrative task management, spare parts procurement and inventory management, process optimization.
Preferred skills
Italian language skills, experience with technical products and systems.
Responsibilities
Coordinate service technician deployments and maintenance orders across Switzerland; handle customer inquiries via phone and email; manage quotations, billing, and contract administration; oversee international spare parts purchasing and inventory; support team leadership and technical teams; optimize existing processes.