Graduate Trainee (L1)
Core
Entry-level support role providing operational and technical application support to customers and internal functions, resolving issues at the first point of contact.
Role type
L1 Graduate Trainee (IT Support)
Builds
Customer service interactions and incident resolution workflows
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
English fluency, IT systems interest, logical thinking, problem-solving aptitude, ticket logging, diagnostic questioning, outbound communication
Preferred skills
Retail/hospitality tech exposure, basic IT support concepts, ticket management tool familiarity
Technologies
IMS tool, ticket management systems
Responsibilities
Answer incoming customer queries, log incidents and requests in real time, track assigned tickets to resolution, make outbound calls to customers and providers, escalate delays or blockers, act as a brand ambassador
Seniority
Entry-level, rotational shift basis
