Customer Support Executive Fresher
Core
Provide excellent support to clients by addressing queries, troubleshooting issues, and ensuring smooth software operations.
Role type
Customer Support Executive
Builds
Customer satisfaction and operational stability for software users
Domain
Customer Service / Software Support
Deliverable
client delivery
Required skills
Multilingual ability, Communication skills, Problem Solving, Time Management, Typing proficiency, CRM familiarity
Responsibilities
Answer incoming and make outgoing calls, Manage and resolve customer complaints, Identify and escalate issues, Provide product and service information, Research required information, Route calls to appropriate resources, Document call information, Recognize and alert management of call trends, Respond to inbound chat support, Troubleshoot user issues
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