Specialist
Core
Prepare group life insurance claims by reviewing death notifications, verifying coverage and beneficiaries, and processing claim kits for regional and national account customers.
Role type
Life insurance claims preparation specialist
Builds
Claim kits and processed claims for group life insurance accounts
Domain
US Life Insurance
Deliverable
client delivery
Required skills
Claims product knowledge, data validation, multi-system navigation, SLA management, inventory management, report generation, electronic case handling, beneficiary verification, coverage verification
Preferred skills
Life insurance administration experience, US insurance industry knowledge
Technologies
MS Excel, MS Word, multiple internal claim systems
Responsibilities
Review death notifications from multiple sources to determine claim kit distribution; Retrieve and maintain beneficiary and benefit data in multiple systems; Evaluate deaths to ensure coverage validity and correct beneficiary of record; Resolve claim discrepancies to enable determination; Handle electronic death match cases from initial review to processing; Manage inventory and process level reports; Provide floor support and partner with stakeholders to resolve escalated requests.