Business Support Senior Assoc.
Core
Front-line customer service associate handling product inquiries, claims, and policy information via chat and email for insurance clients.
Role type
Senior Customer Service Associate (Chat/Email)
Builds
Customer support interactions and service resolution for insurance policyholders and agents
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Chat support, email communication, CRM navigation, MS Office, Salesforce, insurance industry knowledge, policy/claims handling, multitasking, detail-oriented, professional communication
Preferred skills
Life insurance and annuity policy expertise, claims processing experience
Responsibilities
Respond to customer inquiries via chat/email, process and log interactions in CRM, escalate issues to relevant departments, maintain product knowledge, coordinate training for new members, ensure confidentiality
Seniority
Senior, hands-on IC