Icelandic Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Provide high-quality customer support and resolve complex inquiries for Icelandic-speaking clients.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support services for Icelandic-speaking clients
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
Icelandic (native/fluent), English (professional proficiency), problem-solving, CRM management, cross-functional collaboration
Preferred skills
Previous experience in service-oriented roles
Responsibilities
Act as primary point of contact for Icelandic-speaking customers, analyze complex customer issues and provide innovative solutions, maintain comprehensive records of client interactions in the CRM system, collaborate with cross-functional teams to streamline service delivery, participate in training sessions to keep up-to-date with product knowledge.
Seniority
Individual Contributor