Icelandic Speaking Support Specialist - Work In Sofia, Bulgaria
Core
Provide omnichannel customer support to Icelandic-speaking customers, resolving complex inquiries and maintaining high satisfaction levels.
Role type
Customer Support Specialist
Builds
Customer support interactions for clients
Domain
Customer Support Services
Deliverable
client delivery
Required skills
Native or fluent Icelandic (spoken and written), English for business operations, CRM system usage, cross-functional collaboration, problem-solving
Preferred skills
Previous experience in Customer Support Services
Responsibilities
Deliver exceptional omnichannel support, resolve complex inquiries, maintain accurate interaction logs, collaborate on escalations, act as a brand ambassador, participate in ongoing training, meet performance metrics
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