EAP Counsellor - Overnight shifts
Core
Provide single-session telephonic, video, chat, and email counseling, crisis management, and assessment for individuals facing personal or professional challenges.
Role type
EAP Counsellor (Mental Health Provider)
Builds
Real-time emotional support and crisis intervention services for employees of partner organizations
Domain
Mental Health / Employee Assistance Programs
Required skills
Clinical assessment, crisis management, treatment planning, case documentation, ethical counseling practices
Preferred skills
Mindfulness training, solution-focused counseling
Technologies
Case management systems, telephonic/video/chat/email communication platforms
Responsibilities
Provide single session telephonic counselling, in-the-moment support and crisis telephonic management; Assess clients thoroughly to ensure appropriateness for short-term counselling; Assess and manage high risk calls and working closely with individuals at risk; Appropriately refer clients to external resources or within WPO; Collaboratively develop clear and concise treatment plans for clients; Maintain clear clinical and task-oriented documentation in case management system.