Digital Banking Support (German Speaking)
Core
Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
Role type
Digital Banking Support Specialist
Builds
User proficiency and service quality for digital banking platforms
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Digital banking systems knowledge, cybersecurity practices, CRM tools proficiency, structured troubleshooting, instructional material creation
Preferred skills
English, German, Italian, Spanish, or French fluency
Responsibilities
Resolve technical or functional issues for internal staff and external clients, serve as escalation point for digital banking functionalities and security features, deliver training sessions and create instructional materials, collaborate with IT and product development teams to relay feedback
