Customer Service Specialist - Morgan McKinley
Core
Handling customer enquiries via inbound calls and digital channels while cross-selling insurance products.
Role type
Customer Service Specialist (Contact Centre)
Builds
Customer support interactions and insurance product promotions
Domain
Financial Services / Insurance
Deliverable
client delivery
Required skills
inbound call handling, CRM data entry, cross-selling, KPI tracking, issue resolution, product knowledge
Preferred skills
bilingual communication, insurance certification, Microsoft Office proficiency
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