Customer Success Manager | French & Dutch
Core
Bilingual Customer Success Manager responsible for onboarding, support, and product feedback for HR-tech SaaS clients in hospitality and retail.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
HR scheduling and workforce management software
Domain
HR-Tech / Workforce Management
Required skills
Bilingual French and Dutch (fluent), B2B SaaS support experience, onboarding expertise, troubleshooting, stakeholder management, product feedback translation
Preferred skills
Experience in workforce management or HR-tech, hospitality/retail industry knowledge, startup/scale-up background
Technologies
Shyfter platform
Responsibilities
Handle customer support via chat and phone, lead customer onboarding and training, investigate and document bugs for development, follow issues to resolution, contribute to product improvements, guide customers on adoption and feature usage, improve support materials and practices
Seniority
Mid-Senior, hands-on IC
