Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Provide customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support services for clients
Domain
Customer Support Services
Deliverable
client delivery
Required skills
Polish language fluency, problem-solving, CRM software familiarity, ticketing systems knowledge
Responsibilities
Provide customer support and technical assistance via phone, email, and chat; Troubleshoot and resolve complex customer issues; Document customer interactions and resolutions in the CRM system; Identify trends and escalate recurring problems; Contribute to the continuous improvement of customer service processes; Act as a brand ambassador ensuring a positive customer experience.
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