Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Act as the primary point of contact for Portuguese-speaking clients within the customer support services sector, providing expert solutions to complex inquiries.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support workflows and client satisfaction metrics
Domain
BPO and customer support services
Deliverable
client delivery
Required skills
Portuguese (native or fluent), English (professional proficiency), problem-solving, navigating multiple digital platforms, maintaining detailed records
Preferred skills
Previous experience in customer support services or client-facing roles
Responsibilities
Provide tailored solutions to complex client inquiries, maintain detailed records of customer interactions, collaborate with international teams to meet performance targets, stay updated on product or service changes
Seniority
Individual Contributor