IT Support Medewerker
Core
First point of contact for staff IT questions and problems, resolving issues via phone, ticketing system, or on-site to ensure users can continue working.
Role type
IT Support Specialist (Help Desk)
Builds
IT support services for hospital staff
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
Windows 10/11, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, user account management, printer/scanner support, smartphone/tablet support, MFA, basic networking, ticketing systems
Preferred skills
ITIL, incident management, remote support
Responsibilities
Handle incoming IT tickets via phone and ticketing system, analyze and resolve problems or escalate to second/third line, prioritize incidents based on impact and urgency, provide on-site support for hardware installation and troubleshooting, document solutions and knowledge, collaborate with second and third line teams, ensure user feedback and clear communication on next steps.
Seniority
Individual Contributor
