Senior Manager - Documentation - Container Freight Station - Mundra
Core
Oversee end-to-end documentation, gate operations, customer service, and maintenance/repair processes for a Container Freight Station (CFS) handling import/export logistics.
Role type
Senior Manager, CFS Operations
Builds
Efficient container handling, documentation workflows, and customer service delivery for shipping lines and freight forwarders
Domain
Logistics / Supply Chain / Maritime
Deliverable
product features
Required skills
Documentation process management, Gate and Weighbridge operations, Customer service leadership, Customs compliance, Maintenance & Repair (M&R) coordination, Revenue assurance
Preferred skills
Process automation, Stakeholder management, Regulatory liaison
Responsibilities
Oversee documentation processes for import/export and CFS operations; Lead customer service team to meet CSAT targets and SLAs; Manage gate and weighbridge operations to ensure efficiency; Ensure compliance with customs regulations and statutory requirements; Manage shipping line relationships for container maintenance and repair; Monitor billing accuracy and revenue capture.
Seniority
Senior, hands-on IC