Customer Support Analyst I
Core
First-line support for GHX's B2B exchange customers, handling inquiries and basic system usage via email and web portal.
Role type
Customer Support Analyst I
Builds
Customer support operations for a healthcare supply chain technology exchange platform
Domain
Healthcare supply chain / B2B data automation
Deliverable
client delivery
Required skills
logical diagnostic skills, EDI-X12 understanding, CRM system usage, knowledge base management, issue escalation
Preferred skills
foundational knowledge of B2B exchange support resources
Technologies
Salesforce, Customer Support Knowledge Base, GHX Community Web Portal
Responsibilities
Act as primary point of contact for customer inquiries via email and web portal; utilize CRM to record customer questions and solutions; contribute to knowledge base with new issue resolutions; escalate unresolved issues to senior analysts
Seniority
Entry-level, 6+ months experience
