Client Services Lead
Core
Ensures clients obtain maximum value from IQVIA products and services to facilitate long-term relationships, acting as the day-to-day contact and ensuring contract specifications are met.
Role type
Client Services Lead
Builds
IQVIA products and services for the life sciences and healthcare industries
Domain
Healthcare intelligence and clinical research services
Deliverable
client delivery
Required skills
contract management, client relationship management, product usage expansion, service agreement monitoring, therapeutic market analysis, client training, meeting facilitation, database manipulation, problem solving, analytical thinking
Preferred skills
IMS service certification accreditation
Technologies
Excel
Responsibilities
Ensure fulfillment of contract specifications and ad-hoc client requests; assist in building and maintaining effective business relationships with clients; verify product deliverables meet customer specifications; partner with account managers to derive optimum value and identify revenue opportunities; monitor performance against service agreements; research and analyze client business lines and therapeutic markets; conduct product/services and process training; represent IQVIA on external client projects; mentor and lead other client service reps.
Seniority
Mid-level, hands-on IC