Chat Support
Core
Deliver high-quality customer support via digital chat platforms by handling inbound interactions, resolving issues, and maintaining satisfaction metrics.
Role type
Customer Service Representative (Chat Support)
Builds
Customer resolutions and support interactions
Domain
Customer Service / General Business
Deliverable
client delivery
Required skills
Written communication in English, multi-tasking chat conversations, typing speed and accuracy, documentation
Preferred skills
Prior chat-based support experience, healthcare/insurance/managed care domain knowledge, CRM tools familiarity
Responsibilities
Handle inbound customer interactions via chat, understand and resolve customer issues, maintain quality and productivity metrics, document interactions in internal systems
Sourced via adzuna · Listed on CareerPlan, which tracks 855,000+ jobs from 20+ sources.
