Conseiller(ère) Clientèle - Programme de fidélité d’une compagnie aérienne
Core
Customer service representative for an international airline loyalty program, handling member inquiries via email and other channels.
Role type
Customer service representative (loyalty program)
Builds
Customer support for airline loyalty program members
Domain
Travel / Airline loyalty
Deliverable
client delivery
Required skills
Customer service, problem-solving, CRM tools, French (fluent, oral and written)
Preferred skills
Experience in customer service, tourism, hospitality, air transport, or call centers
Responsibilities
Respond to client requests via email and other communication channels; Assist clients with their loyalty accounts, miles, and benefits; Inform clients about the usage, accumulation, and use of their miles; Handle and resolve requests related to reservations, client accounts, and loyalty program services; Provide clear, professional, and situation-appropriate answers; Follow up on complex requests and complaints until resolution; Ensure quality customer experience and contribute to member satisfaction; Record and update client information in CRM tools; Participate in continuous improvement of service quality