Analista de Dados Pl
Core
Manage and sustain the NPS and customer satisfaction data cycle across Latin America, developing management dashboards, automations, and root cause investigations.
Role type
Senior data analyst (NPS & customer satisfaction)
Builds
Management dashboards, data automations, and operational reports for 8 countries
Domain
Automotive industry + Customer Experience (CX)
Deliverable
dashboards & analysis
Required skills
Power BI, data extraction, data processing, root cause analysis, business rule definition, documentation
Preferred skills
Mentoring junior analysts, process improvement
Responsibilities
Support CX Dealers and dealerships in understanding NPS results and reports; Investigate failed surveys to identify root causes of data flow failures; Explain operational routines (extraction, treatment, sending) and support business unit NPS demands; Manage NPS and customer satisfaction data covering 8 countries; Develop and evolve Power BI dashboards with new indicators and strategic views; Ensure reliability, quality, and accuracy of published data; Act as technical reference for junior analysts on data extractions and treatments; Handle escalated operational failures and define process corrections; Maintain and improve business rules and country-specific automation routines; Document business rules, country/supplier specifics, methodologies, and failure history.
