Manager / Assistant Manager, Ticketing and Access Management
Core
Oversees all ticketing operations and manages ticketing service providers (TSP) to enable effective operations and information sharing across The Kallang, playing a critical role in developing and implementing ticketing strategies to maximize sales and ensure smooth processes.
Role type
Manager / Assistant Manager, Ticketing and Access Management
Builds
Ticketing operations, event configurations, and customer engagement systems for The Kallang
Domain
Sports and entertainment event management
Required skills
Ticketing operations management, TSP contract and performance management, event configuration and pricing strategy, CRM system oversight, financial and sales data analysis, stakeholder liaison, project leadership, budget management
Preferred skills
Sports marketing experience, government sector experience, business development and partnership management, white-label solution implementation
Technologies
CRM systems, facilities booking platforms, ticketing technology solutions
Responsibilities
Act as primary liaison for events regarding seats and ticketing matters; Prepare events for pre- and on-sale by configuring event details, seating plans, and price structures; Manage the Box Office with TSP to ensure high customer service standards; Analyse finance and sales reports data submitted by TSP; Develop and implement customer feedback mechanisms to gather insights and drive improvements; Lead and support the facilities booking platform project
Seniority
Manager, strategic planning and operational oversight