Application Support Engineer
Core
Support enterprise applications and platforms enabling physical security services across Westpac sites, ensuring reliable and secure operations.
Role type
Application Support Engineer
Builds
Enterprise application services and security platforms
Domain
Banking / Enterprise IT Operations
Required skills
Incident investigation and troubleshooting, Windows Server administration, .NET technologies, Microsoft SQL Server, system integration, fault diagnosis, networking fundamentals, system hardening, security practices, IT service management (Incident/Problem/Change Management), Agile collaboration
Preferred skills
Experience with monitoring and observability tools (Jira, Confluence, Artifactory, SolarWinds, Splunk, Dynatrace, PagerDuty), continuous improvement mindset
Technologies
Windows Server, .NET, Microsoft SQL Server, Jira, Confluence, Artifactory, SolarWinds, Splunk, Dynatrace, PagerDuty
Responsibilities
Investigate and resolve production issues methodically, maintain reliable and secure services, collaborate with engineering teams and stakeholders, apply IT service management practices
Seniority
Mid-level, hands-on IC