Lead Customer Care Engineer
Core
Install, maintain, and support AAS, ICP-OES, and ICP-MS instruments for customers while providing training and troubleshooting.
Role type
Senior field service engineer (analytical instrumentation)
Builds
Physical/clinical work
Domain
Scientific instrumentation / Analytical chemistry
Deliverable
physical/clinical work
Required skills
Instrumentation, Electronics, AAS, ICP-OES, ICP-MS, On-site installation, Scheduled maintenance, Troubleshooting, Customer training, Field service reporting, Regulatory compliance
Preferred skills
Strong interpersonal skills, Adaptability, Proactive problem solving, Relationship management
Technologies
AAS, ICP-OES, ICP-MS instruments
Responsibilities
Conduct on-site installation of AAS, ICP-OES, and ICP-MS instruments; Perform scheduled planned maintenance visits; Offer solving and repair support for customers; Provide training for customers and users on system maintenance; Complete and submit field service reports; Travel to customer sites as required.