Product Operation Support Engineer
Core
Lead customer investigation analysis on product issues and provide Technical Expert Assessment in 8D methodology format for distribution automation ranges.
Role type
Senior IC Product Operation Support Engineer (Hardware)
Builds
Distribution automation products (T300/T500/Saitel) and protection relays
Domain
Energy technology / Industrial automation / Hardware engineering
Required skills
Hardware development lifecycle knowledge, 8D problem solving, Failure Mode and Effect Analysis, Board level root cause failure analysis, Component obsolescence management, EMC testing support, Technical documentation
Preferred skills
Experience with protective relays, RTU, or modular products, Multi-site development environment experience
Technologies
T300, T500, Saitel, RTU, Protection relays, EMC test tools
Responsibilities
Investigate customer product field failures and perform root cause analysis to component level, Identify potential root causes and present solutions for hardware design weaknesses, Provide technical support to production and repair activities for hardware failure trends, Support global R&D teams with component obsolescence and alternative component testing, Support hardware design issues identified during verification and EMC testing
Seniority
Mid-level, hands-on IC
